GPS Training - Booking Terms & Conditions: 

It is essential that you read, understand and accept the following terms and conditions prior to making a booking for one of our courses. 

1. BOOKINGS 

Once a booking has been made by internet, by telephone or by post and the course fees or deposit paid, the booking becomes firm. By making a firm booking, you are 

Entering into a contract. Your contract is with GPS Training, which is part of Northumbrian Shepherds Walks 

Registered office – Coquetdale Centre, Church Street, Rothbury, Northumberland, NE65 7UP

Bookings are only accepted in Sterling. If you pay by credit card in another currency, you will be responsible for any currency conversion costs incurred. 

You will receive a written confirmation by email (if you gave us your email address) or by post (if you have no email address). Please bring this to the course as proof of booking. If you cancel your booking, you may be entitled to a refund as explained in section 2 and 3 below. 

2. PAYMENT OF BALANCE OF COURSE FEE 

All courses must be paid in full at the time of booking

3. CANCELLATION & AMENDMENT BY YOU 

Cancellation of UK based GPS day courses only 

If you wish to cancel your course booking, you must notify us in writing (by post or email). The cancellation only takes place from the date that the notification is received by us. Cancellations will be accepted up to 2 weeks before the date of the course and the fee paid less a £10 administration fee (including VAT) will be refunded. 

Course fees will not be refunded if cancellation is made less than 2 weeks before the date of the course irrespective of the reason. You are strongly advised to take out personal insurance to cover this risk. See section 5 below. 

Amendment of all course

i) If you are unable to take up your course, you may arrange for someone else to attend/ go in your place provided that you notify us in writing (by post or email) at least 7 days before the course. A £10 administration charge (including VAT) will be charged to your credit card for this service. 

ii) If you wish to transfer your booking for a UK based GPS day course to another date you must request this in writing (by post or email). The transfer request date is logged as the date that the notification is received by us. Transfer requests will only be accepted up to 2 weeks before the starting date of the original course and subject to space being available on the other course date requested. A £10 administration charge (including VAT) will be charged to your credit card for this service. 

4. MINIMUM NUMBERS 

We reserve the right to cancel a course if insufficient places have been sold to make it viable. If this happens we will endeavour to give you at least two weeks’ notice prior to the course date. If you would prefer to transfer your place to an alternative available course date we will do this for you, otherwise we will give you a full refund. 

5. INSURANCE 

We strongly advise you to arrange insurance to cover personal accident, cancellation of your holiday by yourselves or GPS Training, loss of personal effects and personal liability. GPS Training cannot accept responsibility for illness, injury or loss, other than that caused by our proven negligence. 

6. FORCE MAJEURE 

We will not be liable to pay any compensation if we are forced to cancel or change any aspect of the course due to circumstances beyond our control which we or our host location managers could not have reasonably foreseen or forestalled. Such circumstances include, but are not restricted to war or threat of war, terrorist activity, riots or civil strife, industrial disputes, natural or nuclear disasters, fire or bad weather. 

7. HEALTH AND SAFETY POLICY 

GPS Training takes your health and safety very seriously. To ensure this, everything we do has your safety and wellbeing as an absolute priority. This is achieved through the implementation or our Health & Safety Policy. A copy of this is available at all course and holiday locations and is available on request from our office. 

It is your responsibility to inform the course leader and tutor of any medical condition that might affect your performance whilst walking in our company. 

8. INFORMATION 

Any statements, descriptions, illustrations, photographs, drawings or any other matters contained in our website, advertisements or other literature are made in good faith but are not guaranteed to be accurate and are intended merely to represent a general picture of our courses and shall not form any part of the contract between us. 

We reserve the right to improve our courses from time to time so that the descriptions as set out in our website, advertisements and other literature may not match identically with the actual course content and participant experience.  

9. COMPLAINTS 

We will try to resolve any problems as soon as you notify us of them. If you want to complain during the course, please inform your Course Leader. If the problem cannot be resolved to your satisfaction, please notify our head office in writing within 14 days of the completion of the course, setting out the full details of the complaint. We will reply to you within 14 days of the receipt of your letter. 

10. ONLINE RESOURCE 

Our Online courses are provided, maintained and controlled by GPS Training entirely at our discretion. The purchase of an online training course from GPS Training in no way guarantees any right of access to the online resource. By signing up for our online resource you agree to GPS Training using your email address to send you a copy of their monthly newsletter; you can unsubscribe at any time. 

11. YOUR PERSONAL DETAILS 

We do not pass on your personal details or email address to a third party.