GPS Training clinic - November 2017
Sat 18th November 2017
Watch or read the transcript from this weeks GPS Training clinic.
During this recording, the team answered a number of GPS questions that had either been e-mailed in or asked live during the live streaming.
Jon: Welcome everybody to the first ever GPS clinic by GPS Training. We're live on Facebook as you're quite aware because you're watching us. What we're gonna do after the live presentation is we're going to create into a YouTube film and then we're gonna upload it onto YouTube. And then we'll embed that recording into our website. So if you've got friends or family or you're gonna miss it or you know someone who's gonna miss it, don't worry because we'll put it on YouTube at the weekend.
So who've we got this evening for the first ever GPS Training clinic? My name's Jon and I'm one of the directors of Shepherd's Walks, which is a parent company of GPS Training. I'm joined with Tom from Garmin.
Tom: Hi everybody.
Jon: And Andy is our top tech geek, if you listen to our podcast.
Andy: Hi everybody.
Jon: So we've already got some questions off some people but we're also gonna do some live questions as we do it. So it's the first time we've ever done the GPS Training clinic, so we've had no practice runs, we're doing it live for the first time, so please be patient. It's all kind of new to us so hopefully you'll be patient and we've already got some good questions we can work through.
I long time thought we're gonna do this GPS clinic quarterly throughout the year, as well as our monthly podcast. Hopefully you're already listening to our podcast every month but this is gonna be in addition to it. And we did debate whether we should be recording it and doing it as a podcast but we thought we'll do this as a standalone product. So again if people have seen us record our podcast live we have a microphone in between us, but today we're just doing it directly to the camera.
And in these GPS clinics we're going to cover everything that you want. So anything on outdoor GPS units from support, navigational tips, and right down to the unit sales. And we can see ... We can't see actually, just out of camera, we've got some units here so there's some direct questions relating to any unit, we'll cover that.
So who are ourselves at GPS Training? We're the largest retailer of outdoor GPS units and we're the largest nationwide trainer also of GPS units. And the great thing about it, we can offer honest, impartial advice. So we don't just ask questions and put up with things, we can give honest answers to your questions and hopefully we can do this in this live environment this evening.
Okay we've got no live questions so I'm gonna jump straight onto some email questions that we got earlier on in the week when I sent the newsletter. And the first one is Chris Moorhead, so thanks Chris for sending in your questions. He has a GPS Map 62S and he says he loves it, so that's a good start isn't it? Thanks Chris. When he stops for a break his GPS keeps on tracking, and what he's getting there is when he puts it into Garmin base camp he's seen a tangled knot of very short movements. He's got a 62S and he's seen this tangled knot of very small movements. So I'm gonna pass that initially on to Andy and then Tom can follow up. So Andy, why is this happening with this 62S?
Andy: The older generation of GPS units, the standard setting that we normally put in in the track recording is that the unit will automatically record as soon as it's started. It's best to leave that on so you don't forget to record where you go. Our little tips that we normally give you on the online training resource to cover the track recording is you always reset your trip computer just before you start your walk. So with those older generation units that are turned to record all the time, or the settings to record all the time, we go into the trip computer, and when you're on your trip computer page you press the menu button and you get the option to reset, and we say reset trip and track. So that's what you do at the start.
But what Chris is saying is he goes for his walk, you'll see this thin line being left behind him as he walks, that's the track recording. When he stops they don't have a pause facility on those older units. So what's happening is the satellites in space are seeing you as this tiny little dot on the ground, and they're exaggerating your slight movements and you get this little ziggy zaggy line when you stop. Now you could turn off your unit and just turn it back on again and wait for it to get its signal, and the recording will start again.
But what's happened in the new units, I know on Chris' question he said, "Would Garmin address this in the future?" The new generation units that we sell, so this is like the Oregon 700 and the eTrex Touch units, they do now have a function where you can pause your track. So what happens with those new generation units, they prompt you to start the recording, and at any time you can swipe up from the bottom of the map page and press stop and then just swipe up again and press start. The units do actually ... The newer units have an auto pause function, but we often find that the auto pause, unless you start off at a quick speed, it doesn't always start again. So unless you're a cyclist we don't tend to use the auto pause. But on the new generation units, that's the Oregon 700 series, the eTrex Touch, they have addressed that issue and you don't have facilities to manually pause and just simply start it again without the need for turning the unit off and then turning it back on again when you're ready to go.
Jon: That's great. And I think Tom, the 62S was the last one not to have that auto pause feature.
Tom: Yeah everything now going forward from that has it. Even if you do forget, you can go into BaseCamp afterwards can't you and cut out the middle of the track, if you wanted to. So if you do have find that if you have forgotten to, with one of your older units, do it you can go in BaseCamp after that.
Andy: Yeah that's a good point. BaseCamp planning software that you look at to view the track that you've recorded, that's where Chris is probably seeing those ziggy zaggy lines. You can use editing tools in there to erase those bits out. That's the sorta stuff we show on our training videos on the online training resource.
Tom: If you're using one of the more basic units just for tracking, actually it doesn't really matter or affect the mileage, but it will affect your ascent and descent data a lot more. So if you are using it just as a tracking device.
Jon: And interestingly there, it shows that actually the satellites we perceive as a fixed object, they're not actually fixed are they? They are moving that little bit in the atmosphere as they go around.
Andy: They move in a figure of eight in space, and that's what that zig zag line is, it's as the satellites move in a figure of eight, and they're picking your slight movements up and exaggerating them.
Jon: So these guys who are watching us now, they get their GPS units and they go out late in their garden this evening and leave it on all night, they would actually put it into BaseCamp and it would actually draw this figure of eight would it? For however long it's been out there for.
Andy: Yes. The final thing I would probably say on that, where it's more obvious, and we often get a lot of calls where customers are inside, and they may be near a window so they're getting the slight satellite lock. But because the GPS is trying to log on and it thinks the person's moving because it'll see more satellites as they get near the window, less as they come away, you'll always see that really exaggerated. If you're sitting inside with your GPS turned on and you're partially locking on to satellites it'll exaggerate that ziggy zag line that you see.
Jon: That's when you see ... When you're inside it's struggling to get it. Because often when you even see on your trip computer saying like you're doing 3KM or 2M and actually you're not moving, it's because it's struggling to get that satellite isn't it?
Great, that hopefully answers your question Chris. So the reason is the 62S doesn't have this option to pause that track, where on the later models it's got an auto pause which Andy kind of rightly said, and I agree with him, that we don't [inaudible 00:06:57] but you can physically stop that, manually stop that if you wanted to. And because these satellites keep moving around.
Okay next one is a guy called Brian, he's ... I suppose he's looking at getting a new GPS unit for a Christmas present and he's saying, "Struggling to see the difference between the eTrex Touch 25 and 35." So I'm gonna go straight to Tom, what's the main difference between the eTrex Touch 25 and 35? Other than at the moment it's about £100 price difference, but we won't go into price at this point.
Tom: So there's a couple of differences in the physical feature sets of them. So the first one is in the sensors, so the Touch 25 has the [inaudible 00:07:30] compass, but the 35 has the compass and the barometer as well included in there. You've also got the ability to pair it and plus sensors to the device, so that could be a speed cadence sensor for a bike, one of our temperature sensors or a heart rate device. And the big one is Bluetooth connectivity. So the Touch 35 has Bluetooth, so you can pair it to your phone and get smart notifications in there.
Jon: And what are these smart notifications that we get off the phone then?
Tom: Text, phone, email notifications will all come through onto the device while your phone's tucked away in your rucksack.
Jon: Brilliant. And Andy, will that damage the battery life on that unit or not really?
Andy: The Bluetooth devices are a low energy device, so they don't draw an awful lot. The tip is with the 35, if you've got Bluetooth turned on and you've got nothing connected, turn the Bluetooth off on the unit while you've got nothing connected. But they are what they call low energy devices so they hardly draw any current at all from the unit.
Jon: And we've looked a little bit in the past on newsletters with that Wikiloc app haven't we? Which is a wireless way of getting tracks and routes onto it. Again that would work with the 35 would it?
Andy: Not at the moment, no. You would need to look at something like the Oregon 700 to use these new apps. So that's a step up from the 35. So the 35, the Bluetooth and the wifi is really for, Tom's mentioned the accessories and the other function is they've got this Garmin Connect app that we can use for getting messages on your phone or syncing where you've walked. So the recording of where you've walked onto the Connect app. The next step up would be looking at an Oregon 700 if you want those extra wifi features.
Jon: You get those apps that are working alongside it. Fantastic. I hope that's answered your question Brian. So at the moment we're selling loads of 25s, it's one of our Christmas offers isn't it? So we've got a fair bit of money off, it's £70 off is it only? I think at the moment the Touch 25-
Andy: Oh no the Touch 25 at the moment, that one was with the full GB 1 to 50 mapping, £329 retail. We've got that right down to 249.99 on the Touch 25.
Jon: So we've got a big discount at the moment. And we're selling it ... Tom's just come up actually from the Northwest of England today with boxes and boxes of GPS. It's because we've been selling so many of those Touch 25s we've been struggling to keep them in stock. So it is a winner, because for 250 quid it's a cracking unit isn't it?
Andy: I tell you a good point to mention about the Touch 25 if you are thinking of looking at it, and then you're thinking of some of these extra features that you might get with the 35. To be honest with you, purely hiking and walking and you're not wanting to add on the cycling accessories and you're not worried about pairing with your phone, it's a great unit. But some customers I've had on in the last couple of weeks have already got another Garmin device, one of the fitness watches.
And what they're doing is they're using that fitness watch to pair with the phone to get messages on that fitness watch and record and sync that data direct. And what they're buying the Touch 25 for is to have that bigger screen than the watch with colour maps on and ordnance maps. It's a good way, if you've already got a Garmin watch that pairs with the Garmin app and gets that information about people trying to call you, then you don't really need those extra features of the 35, so the 25 is then giving you a color screen with full OS mapping for your navigation side of things.
Jon: Yeah that's good. And eTrex Touch 25, people don't know what we're talking about. It's this one. I'm gonna hold it up in front of the camera, hope you can see. eTrex Touch 25 which is a big seller coming up to Christmas this year, it's a good one. And 35's just got a gray background hasn't it, so it's gray round the edges rather. So that's the eTrex Touch 25 and 35.
Okay if anyone's got any questions on Facebook just type them in and we can-
Tom: [inaudible 00:11:00]
Jon: [inaudible 00:11:03]
Tom: No I think there might be some on there potentially.
Jon: Right okay. Oh Tom's giving me some top tips there. We'll do a refresh on my page on Facebook, there might be some questions on there. If not I'll refresh my page and hopefully some questions may come in. Time will tell.
Okay so while we're waiting for that page to refresh, oh it's refreshing quicker than what we said. So we'll scroll down. See if anybody's got any questions on there.
Jon: Technology. Super fast broadband here. Scroll down. Let's see, where is that?
Oh there you are, fantastic. Lots of questions coming in there.
Okay David, "Hi I can only use the tone B for car road navigation go to, how do I switch on voice navigation in English voice Emily? Thanks." So we're assuming you've got a Montana for that question, is that right?
Jon: Andy you were right with that. So he's got a Montana, tone B for car road navigation.
Andy: If you're using it in the car, the only way you'll get the speech is if you've either bought the Garmin speech and charging device, it's a cradle that has a speaker built in, because the unit doesn't have an internal speaker. Or if you had a headset plugged into it. You might not have realized on the Montana, it does actually have ... It often gets used by motorbikers with a headset. Just get the right side on the USB. Yeah on the side of your unit, I don't know how I'm gonna hold that up to the camera, you may not be able to see it. But we have a little headset socket. So if you haven't got a headset plugged in or you're using it with a Garmin car mount that has the speaker built in, you won't hear any speech commands when you're using it is in the car.
Now I'm assuming when you're using it in the car, there is a setting in your unit in set up and routing and you change it to say it's automobile driving. And as long as you've got that set up you should get the speech come through when you use a headset or the Garmin speaker. So it's just to check with you that have you got the Garmin speaker or have you plugged in a headset to try it with a headset?
Jon: Okay brilliant. So that hopefully answers your question David. Yeah probably take Andy's advice to be able to do it.
Willie Arnold has just written on Facebook, "Always great support, tech news and advice." Cheers Willie, top of the class. We'll have a drink on you tonight when we finish. He says, "Oregon 600 but never resets odometer. It now shows 8215KM." So I kind of half know the answer to that and I'm no the techie person, so Andy?
Andy: I can answer it and then Tom will [inaudible 00:13:44]
On your Oregon device, on the actual trip computer you have a trip log that shows you how far you travel every time you go out on a walk as long as you remember to reset your trip computer before you walk which we would do from the trip computer. You press the three bars at the bottom of the screen and you go into reset and you select number one and three, which is reset trip and reset track. But you also have built into the unit, and Tom will correct me if I'm wrong with this, an odometer which continually counts up for the whole life of your GPS unit. And the only way you'll ever be able to reset that is doing something called a hard master reset. Now that will reset all of the settings in your unit, puts it back to factory default as if you've just bought it from Garmin.
We do have, if you go onto our solutions on our - you'll keep me right here Jon - on our website, GPSTraining.co.uk under training support.
Jon: Training support. You'll go down, there's a section where-
Andy: A section called solutions. Now when you go into our, it's called fresh desk solutions. We do have a solution in there called how do I master reset my Oregon 600? If you did want to do that. The reason I'm directing you there, what we've actually got on that solutions as well as the instructions on how you master reset your unit, it links you to our recommended settings to put back in your unit once you've done the master reset.
The way you do the master rest to be honest is just with your unit turned off you hold in the user button on the side of your unit, the button that you normally use to mark away points. So the button below the power button. So with your unit turned off you keep that button pressed in below the on/off button, you hold the on/off button in until the unit turns on, and you get a message on the screen saying, "Erase data?" In a nutshell that's what you do but I would go into our solutions and have a look in there. And if you do do a master reset, that'll reset that odometer at the top that you're seeing with the complete mileage for the life of your unit. Hope that answers that.
Jon: I'll just pop that on the feed at the bottom of the Facebook page, it's what we call our training support portal, GPS Training support portal. It has all our standard answers. So if you email us, this is where we get asked and answers from. And in there there's a search box that you can just put in factory reset and this will just-
Tom: Yeah. There is actually two separate ... So you've got two separate odometers within the device haven't you? So you've got your trip odometer and the full life of the unit. So you can replace the odometer data field on the trip computer with the trip odometer one, which would then remove that. You wouldn't see that data anymore would you, it'd be hidden away in the background.
Andy: Yeah what Tom's saying there is on the older units. I'm looking at a new Oregon 700 in front of us, and the standard data box on the trip computer is actually called trip odometer, so that does get reset every time. So you can, if you touch on any of your data boxes and hold them in, you will get an option to change those data boxes to something along the lines of trip odometer rather than having the complete odometer that does the life of your unit. But yeah master reset would get rid of that, whereas as Tom said, if you want to change that data box search through the options on the data box. I'll do it now just before we finish this one, I'll just give you an idea of what to look for on the data boxes.
So if on your data boxes on the trip computer, if you were to hold in say the one at the moment that says odometer, you can do if you select ... Just gonna find it here. Yeah select trip data. So you hold in one of the data boxes that you want to change, select the option trip data, and then if you scroll down you will see a new odometer that says trip odometer, and that one will reset every time you reset your trip computer before you do a walk.
Jon: Fantastic. So that's hopefully answered that question there, so that's very much appreciated. I'm just gonna jump ... There's a few coming online but I'll keep refreshing as we do that. So I also have just put the link in.
Colin says, "Watching, enjoying it." Having to go for his tea, will it be available to watch later? Yeah it'll be there to the end of time on YouTube and also we get archived on Facebook when we've been ... Hans is watching us from the Netherlands. He's thinking about doing something similar in Netherlands. So we can see how not to do things and then learn from that can't you?
I'm gonna jump to another of the email questions I got on Tuesday after sending out the quick newsletters. This is from Ben Mellor it is, Ben Mellor yeah. So he's got an Oregon 700, he would like to ... He says, "Nice to know if we can orient the unit so that the map is set, as you turn around the triangle moves accordingly." So that's the first part of his question, so that's I think orientation of the map. Now this is actually something we've just been working on this week ready for tomorrow's newsletter isn't it?
Andy: Yeah our top tip in tomorrow's newsletter, we've got a link to a video. If you've signed up to our online training resource that you get for free when you buy your unit from us, we've got a video showing you how you change the map orientation on all of the GPSs that we sell. So to answer your question Ben on the Oregon 700 and orientation, a nice simple way to do it.
When you're on the map page of your Oregon 700 GPS device, if you swipe up from the bottom of the screen, you'll see in the bottom right corner three white bars on the bottom of the screen. Whenever you see the three white bars that means you're going into set up for the screen that you're on, and you get the option of set up map. When you touch on set up map, hopefully it'll be obvious the bit you're looking for. It's titled orientation, which is what you wanna do, you wanna orientate the map in a certain way. And when you touch on orientation the two choices you wanna look at either north up or track up.
Now we normally recommend track up, so as long as you've got it set as track up, what should be happening on your unit when you're outside and you've got a satellite signal, the top of the map page will always be pointing the way you're heading, and as you turn the GPS device the map page will turn with you and the blue triangle cursor, which is your position indicator, will turn as well to the way you're heading as you walk. So that's in track up.
What you'll also see when you're in track up on the map page, you do actually have a little white north arrow at the top left of the map page, always showing you where north up. The other option then if you prefer the map to be in north up, so you select north up, hopefully it'll tell you north up, the map's always gonna be in north up. You'll suddenly see that north up arrow will disappear from the top left of the screen. And what'll happen is as you walk the map page will always show north up at the top. But the blue triangle, that will then point the way you're heading as you walk.
So that's the two ways we normally we use it. To be honest we prefer track up so that as you move, as you turn your body, the map turns with you and the blue pointer turns with you as well.
Yom: Yeah I think the difference is with track up the map moves but the blue icon stays relatively still, whereas with north up the map stays still and you move around on the map. It's whichever your brain deals with the map in front of you.
Jon: We talked about that [inaudible 00:20:59]. I just edited these videos yesterday, that's why it fresh in my mind. So again, it's in tomorrow's newsletter but if you go to our online resource, log in and then select Garmin users, Garmin top tips down the bottom. And actually you'll see there's one for ... I think we do 30X, 600, 64S or even 700. And Montana as well. So there's videos, step by step videos. So if you log into there you'll see the videos that we just did yesterday. So that will hopefully answer that question.
So we've done the first part. There's quite a few questions coming in so I'm gonna leave the second half of Ben's question there. So I hope that's helped you out a little bit.
Next one is right down Tom's line here you see, so, "I've just started trail running, what GPS would your recommend for quick viewing while running?" Now I say that because Tom does a fair bit of running, so yeah I'm interested to hear your views on what he should be using Tom.
Tom: Yeah so our kind of great product for trail running at the moment is the Phoenix 5 series. So there's two models available, the Phoenix 5 or the 5X. Now the big difference between the two is the 5X shows you mapping while you're running which is great for a trail runner because you can have a quick glance at the map and see whether the path is the right way to go, which one you want. But it's all based on your wrist, so you're not carrying a unit around, you've not got that extra weight of a unit. It's all on your wrist. But with the Phoenix as well you get all your added running features that you don't get with a handheld as well. So you get all your running data all built into there as well.
Jon: Have you got one on your wrist or not?
Tom: I've got a Phoenix 5 on my wrist.
Andy: We stock the 5X which has the full European total active mapping on so it'll look the same as ...
Tom: Yeah very similar to this. You've got the heart rate sensor on the back as well, the heart rate of your wrist, right into there.
Jon: Fantastic. I have sadly just got the 3 there. I know it's no 4, so this is a generation ...
Andy: I've got an old Vivo Active so I'm the poor man with the watch.
Jon: So a Phoenix 5 or 5X.
Tom: Yeah depending if you want mapping or not.
Jon: We also, looking at a unit, we often get a few trail runners who are buying the Touch don't we Andy? With a rucksack tether.
Andy: Yeah I mean if you're not wanting the wrist device and you're wanting so save a bit of money. I mean I agree with Tom totally that the wrist device is great for the runners, we get great feedback from the runners, the trail runners using the watch. But when you look at the eTrex Touch we've got, with it being quite a small, compact, lightweight unit, we sell an accessory that goes with the eTrex Touch unit that's a backpack tether. A lot of the trail runners I talk to they run with a very small backpack, even if it's a water pack on their back. So with the backpack tether which attaches to the front strap of your rucksack, you can have the little eTrex touch there and just pull it off when you need it. And of course the eTrex touch has got a slightly bigger screen with the ordnance survey maps.
So I would look at the eTrex touch more for your navigation, seeing yourself on a map, getting the grid reference off, but more for navigation because you've got that bigger screen with the ordnance survey map. Tom's idea of looking at the Phoenix 5X watches, all that extra fitness data, the heart rate when you're running, and of course with the 5X you can still have mapping on the screen of the watch.
Tom: Yeah I think that kind of adventure trail runner, that person who's going right into the back and beyond, the Touch is perfect for that. And if you do want extra running data as well you can go for one of the [inaudible 00:24:06] runners as well that'll still give you your running data.
Andy: Running watches yeah.
Jon: And just talking about the Phoenix, we can plug them in and plan routes on the BaseCamp, exactly the same as you do with a handheld.
Tom: Yeah so works how it would with one of our handhelds.
Jon: So if somebody's given you a GPX file of a race, you can just import that onto it and follow it like a normal navigation. And a lot of these trail runners are doing 12 hour runs, how long would the battery life when we're using it to navigate with the GPS?
Tom: So a Phoenix 5 has got about 24 hours fully working, but we've then got an ultra mode, which turns down the track log data. But you'll get up to 60 hours with the device, so perfect for these big ultras that are going on out there.
Jon: Fantastic, some battery life. If you're running for 24 hours ...
Tom: I don't want to be running for 60 hours myself.
Jon: That's brilliant. I hope that's answered your question about that, it's brilliant. I'm just gonna jump now onto something we've actually covered. Simon sent this in, it's a question. It's something we've actually covered in a podcast, we've actually covered it a few times on the podcast. Which is he's got an Oregon 750, he's loving it. He bought it from ourselves. Thanks very much Simon, that's very much appreciated. He's bought it with one to 50,000. He says, "What options are available for one to 25,000?" Maybe he's thinking of a Christmas present from his wife to his self.
So Oregon 750, most people buy it with one to 50,000. What are options are available? Andy, for Simon.
Andy: Three options. I'll start with the lower price one first. So you bought the unit Simon with a full one to 50 land range of maps, which is still great OS maps. But you need maybe some extra detail. I'll give you a scenario where you're not looking for one to 25 mapping for the whole country, you've maybe got some areas specifically where you do a lot of walking, hiking in, mountain biking.
My genuine example for myself, we live in Northumberland where GPS Training's based. I've bought something called the Birdseye Select voucher which we sell in the store here, 19.99. And with that Birdseye select voucher what I did with my own unit, I downloaded all of the Northumberland National Park using this voucher. So this one voucher for £19.99 allows you using Base Camp software, the Garmin free planning software, along with the videos and guidance we give you, you can draw round an area that you want to download at one to 25 mapping. I'm just using Northumberland National Park as an example. Lake District National Park, that's the sort of size you get, that's 3,000 square kilometers. And then you put that mapping on the memory of your unit.
So if Simon, you just have a couple of areas you were maybe interested in, it could be a couple of National Parks, that's the cheaper way to do it. The next way up to do it is we have two map cards available on our website that cover the whole of Great Britain with one to 25 mapping. You still get one to 50 on those map cards. We have an older map card called the Premium Map Card for £275 and we have the latest one to 25 map card on our website called Total Pro for £350. If you go on our website and have a look at those map cards, when you go on the Total Pro mapping you'll see the new feature that you get for that extra £75 it allows routable data in the National Park. So you can get it to snap onto footpaths.
So there's three ways. £20 for vouchers and the two lots of map cards we've got at 375 and 349.
Jon: And with that Birdseye mapping or the Birdseye download, will the internal memory on the unit do?
Andy: Normally, most of the units tend to have enough memory for it to go on the internal storage. When you're looking at the older eTrex 20s 30s, you tend to put it on a blank micro SD card. When you're looking at the newer units like the Oregon 700, the Montanas, Maps 64S, and even on the eTrex Touches, there's enough space on there to put a good few vouchers on. Most people doing it that way would be buying maybe two or three vouchers maximum to do a few different areas in the country that they want that one to 25 mapping for.
Jon: That's brilliant. So those are the three options really for that one to 25,000. And £20 to £349 isn't it? And when you talk about those map cards, we always bundle them with the units as well, so you can buy them separately but if you're buying a new unit it's cheaper to buy it bundled with one to 25,000 at the time of purchase if that's what you wanted.
Andy: Yeah if you're wanting the whole country you're better off looking at the bundles we do with the one to 25 maps that cover the whole country.
Jon: That hopefully answers Simon's question. Good.
Okay I'm gonna jump onto Roger's question, Roger Durrant. He's been on one of courses in the Lake District, so thanks for coming on that Roger. He says his cursor seems to end up at the bottom of the screen, he's got a 64S, a GPS about 64S and the cursor seems to end up at the bottom of the screen. He says, "It doesn't make any difference whether I have the orientation north or track up. I find I can correct this by going to the satellite page and then back to the map page. But I have to do this every time I check the GPS." So it sounds like ... I kind of think I know what he's doing there, I think he's ...
Andy: What I think you're doing Roger, and then the other guys might put some input in. When you first go to the map page of your Map 64S GPS device, and you go outside and you get a satellite signal, you should have the blue position triangle indicator at the bottom third of the screen. It always stays there, you can't move where that is. As you walk the map moves underneath you. What I think you might be doing, if you use the up, down, left, right arrows on your keypad of the 64S to move the map either further ahead to the left or right, which moves the map, you could potentially make your blue triangle disappear. But when you do that the map will not move anymore. So I think what you're doing by just coming off that page and going back, you're resetting it but there is a quicker way to do it.
So the tip is what you should always see on the map page of the 64S, your blue triangle, the bottom third, and if you haven't ... If you move the cursor you actually get a box appear at the top of the map page, which is basically telling you information about where you've moved the cursor to. So if you're seeing a small box at the top of your map page with information, with distance, and maybe a bearing, it probably means you've moved the cursor and your map will now not move. The way to put it back and put the blue triangle back to the bottom third is to press the quit button on your unit.
So I have a feeling that's all your doing Roger, you've accidentally nudged the up, down, left, right arrows or you've on purposely done that to move the map, and you've forgot to press the quit button to take the map back to where you are, and then the map will happily move underneath the blue cursor. So hopefully that'll answer your question there Roger.
Tom: Yeah that's the ...
Andy: Do you think that's what the-
Tom: That's the solution yeah.
Andy: I'm getting a good nod from the guys so I've hopefully answered that correctly for you Roger.
Jon: Okay Neil's also got an Oregon 700 or an Oregon 750 [inaudible 00:30:35]
Oregon 750. He's got a Garmin battery back which is not very good, so he says, "Is there any advice in making it last longer or any other alternatives?" So he's looking at battery life, so preserving that battery, but then some options other than the Garmin battery pack Andy isn't it?
Andy: I mean on all units we sell they all have back lights. So if you're looking at the Oregon 700 series, on that unit, when you swipe down from the bottom of any of the screens, when you go to any of the screens on the Oregon 700/750, you see a brightness bar with a minus and plus. I often find on courses customers have got that brightness set right to the highest level. Now when you're inside the building sometimes you do need to put that brightness up a bit, but when you're out in a nice sunny day you don't need that brightness up full. So on the Oregon 700/750 swipe down from the bottom of the screen, cut the brightness bar down to sort of ... Normally I would have it I would say no more than three quarters of the way across.
That's the first thing you can do to save battery. Another feature that we quite like on the Oregon 700 to save battery, and some of the other units have this, is a function called battery save. So on your 700 unit, whatever profile you're using, so if you're on the hike profile, if you touch the three white bars on the homepage of the hike profile, you go straight to set up. And if you go into display, there's an option where how long you have the backlight stay on for. So we would normally say reduce that backlight time to be really no more than 30 seconds. That'll help. But there's also an option called battery save. And if you turn battery save on, what actually happens with your Oregon 700/750, whatever time you set for backlight, so say it was 30 seconds, your screen will go off after 30 seconds saving battery but your unit's actually still on in the background recording, and you simply touch the power button once to bring the screen back on.
So that's a couple of tips to do with saving battery. Do you want me to talk about batteries that we recommend?
Jon: Yeah. Well because I mean we have this thing where, don't take this the wrong way Tom, that Garmin battery pack is not the greatest battery pack in the world. We tried to get Tom actually, I think two years ago we have a what we call quarter [inaudible 00:32:42] And I said to Tom said, "Why can't we give some good quality rechargeable batteries with this?" He went, "Oh I don't think that's gonna go down too well." Rather than having the Garmin charge with battery pack.
So what we would recommend is some good quality rechargeable batteries, and there's a couple that we've started dealing with.
Andy: When you look at the Garmin battery pack itself, it's 2000mAh. That's how you measure the capacity of the battery. So they're AA batteries but they're 2000mAh. We tend to recommend that you use a minimum of 2300mAh or higher. The best batteries that we've come across, and this is from you guys out there, customers coming back to us and saying, "This is the batteries you want to buy guys, this is the batteries you wanna use." Is a battery made by Panasonic called Eneloop Pro. It was a battery that Sanyo had out originally and then when Panasonic took over Sanyo in 2009 they've developed the battery even further. And the ones we recommend are called Eneloop Pro, and they're 25000 capacity. But they work much better in colder temperatures. This technology of the Eneloop batteries is designed to work in up to minus 20. So the traditional rechargeable battery, sort of like the Garmin pack or other makes, you can lose that charge when they're in low temperature. So we found the Eneloop Pro batteries work really well. That's our top end charger, we sell them in the shop under power and batteries.
The other one we found which is a good cost effective charger which keeps your cost down a bit, we have an Energizer one hour charger. This used to come out top in the Which reports for best rechargeable battery and batteries. These ones are slightly lower than the Eneloop capacity, they're 2300. It's a one hour charge. And again we find they work really well. And with both these chargers you get four batteries so you've always got the spare set. We find they perform better than the Garmin battery.
Jon: I know I use those Energizer because one hour charge, you can't go wrong. I get up in the morning, I plug it in, have my breakfast, get my bag sorted and then I've got four batteries. Two in my unit, two just in case. I've kind of got another 16 to 20 hours of battery life there. And I am somebody who will play with my GPS unit where I'm walking. So I know from feedback we've had those Eneloop ones ... Well we struggled to get them, we initially struggled to get them because we wanted them and people were telling us how great they were weren't they? So I think that's a better option. And when you look at the Energizer, it's just £29.99. The Garmin rechargeable battery pack is £19.99. So spend an extra tenner, you've got twice as many batteries and they perform a little bit better as well.
So hopefully that answers your question Neil about the Oregon 750.
I'm gonna jump to a question live on Facebook. It is from Phil Clark, he says, "I can't use Garmin BaseCamp because my computer still uses Windows Vista. Is there an option besides upgrading the computer?"
Plan route on your unit.
Andy: Yeah. No to be honest Windows Vista Phil, if you look at Garmin's spec for the BaseCamp software, as long as your Vista has been updated to the very latest update it should be working fine. It is at the very ... When Garmin tell you what BaseCamp will work on, Vista was the very last software that it should potentially work on. So it might just be that you ... I don't mean updating your Vista to Windows 10, I mean just making sure you've got all the latest net framework updates within your Vista.
Other than that, if you do search on the internet Garmin ... I'm trying to think of the terminology now Phil, you've got me. There's an old Legacy, Garmin Legacy Windows software. You'll get a very old ... Garmin have an option of a very old version of the BaseCamp. And actually when you ... If you search for just BaseCamp software for Windows on your browser, when you actually get the link for the latest software, which to of me head's version 10.6.2. it should have somewhere in there that if you're using ... Now it's meant for like XP and much older machines. I think it has a link there to download this Legacy version. So you still should be able to download that Legacy version. But what I would try first is make sure your Vista's got all the latest Vista updates that were available from Microsoft. And you should actually still be able to run that latest version.
Jon: I see Hans, well done Hans, has put the link on the Facebook there of the Legacy.
Andy: Oh thank you, Hans.
Jon: So Hans has put the link up to the Legacy. So thanks for that. So again if you can-
Andy: So that'll work on XP and ...
Jon: If you can download that that will work well.
Dale, good evening. "I bought an Oregon 700 just over a year ago and was promised it was gonna be fully compatible with the new GLONASS." I don't think you mean GLONASS because the GLONASS is land-based stations, isn't it? So he's thinking of the Galileo. The Russian satellite. I think you mean the Galileo, I think that's what he's thinking, the Galileo which is the European satellite, it's just jumped off the page there.
He's asking ... Well at the time we thought it was gonna be compatible, what's happened along those lines? So again he bought an Oregon 600, you think it was gonna be compatible with the Galileo but that's not the case. Why is that Tom?
Tom: It's to do with the understanding of when the systems come live, it's only just come live really in the last year, really. The Galileo system's really started kicking in. Whether the frequency was going to be close enough to the current antenna within the device or whether a secondary antenna was needed, and it's actually that we need to put a secondary antenna in the device to make it work. So it's not something we can update as a piece of software, it's a physical hardware change that's having to be rolled out.
Jon: So as the units go through their next steps-
Tom: Next cycle.
Andy: Garmin didn't find this out until the next [crosstalk 00:38:07]
Tom: Yeah it was so far behind and there's been so many changes to it and tweaks to it and updates to it.
Andy: I mean to be honest we get a lot of questions about is Galileo really gonna improve things? Now it will give you a little bit more atmosphere I'm pretty sure when the Galileo's all fully live. But what you've gotta look at on a Garmin, something like the Oregon 700, which has GPS and American satellites, GLONASS the Russian satellites, picks up the land-based WAAS/EGNOS, and the Oregon also has this new function that every time you update the software in it, it preempts, it puts some data in the unit to preempt where the satellites are. We're finding the accuracy of the Oregon is down to the last three meters anyway. So to get something that's a little handheld device down to three meters, personally I don't know if we need any that's gonna be less than that unless we're using it as a surveyors bit of equipment to bore a hole or something, a drill hole or something that needs to be a bit more precise.
Jon: When you think about it, the GF caches and this kind of thing, they have no other use in Garmin GPS units because actually, the Oregon 700 range is so friendly for geocache and that live geocaching. And those guys are finding micro caches aren't they, like tiny things in trees. So that's the accuracy that you're getting with the Oregon.
Tom: I mean the other thing is being that because Galileo is so new it hasn't got the backup systems that GPS has. It hasn't got the WAAS/EGNOS system recalibrating at the ground-based stations. So even though yes it is another set of satellites to look for so it might help with that initial time to first fix, or if you're really struggling. But there are so many satellites out there now with the American and Russian system that unless we're in a really difficult certain situation I don't think it's going to make [crosstalk 00:39:41]
Jon: Its quite funny that because actually when you talk about it, you know, we do webinars every week so I sit every Tuesday or Wednesday night doing the webinar and my third presentation, I keep forgetting to change because I keep saying that the Galileo will be coming on later on this year on my [inaudible 00:39:57]. So every week I sit there, get to that slide and then explain exactly what we've just explained there.
So hopefully that's answered your question. So I don't think we get any adverse effects from that. We'll keep you updated via newsletters and things as that happens.
So we'll jump to an email that Mark Hue sent. It's quite an open question really so this gets quite a nice discussion really. Mark Hue says, "Do you have any advice on tablets or laptops with GPS mapping?"
So tablets, is there nothing really relating to your Garmin GPS unit currently? There's no Garmin BaseCamp ... We used to have a BaseCamp app didn't we, years ago, but that kind of got defunct didn't it? So there's no app except the Connect app really is there on a tablet.
Andy: So assuming Mark obviously the discussion is Garmin GPSs we sell, the sat map, memory map. When we're looking at tablets for software with regards to those GPSs that we sell, there's no planning software that you can put on a tablet that you can then send those routes to your handheld designated GPS device. There is an app called the Garmin Connect app that we keep talking about. That'll work on a tablet, and that's so you can sync data from the likes of the Oregon or the eTrex Touch. But you can't do any route planning.
Jon: And that Connect app is both Android and iPhone.
Andy: So on a phone it can go Android or iPhone, or on a tablet it'll go on a tablet. Regarding laptops, if we look at the Garmin range of GPSs that we sell, the handheld range of Garmin GPSs we sell, most of the ones we sell if not all of them will come with some sort of mapping. The most popular bundles that we sell in the Garmin range come with either OS 1 to 50 or ordnance survey 1 to 25 maps.
So the way that when you're talking about a laptop, any laptop that you've got that's ideally Windows 7 or newer, or if you're using a Mac operating system 10.10 or newer, you can put Garmin's free BaseCamp planning software on that computer. You need a handheld device to go with it, and as soon as you plug in one of the Garmin handheld devices to that computer with the free software, any maps you've bought with your GPS will appear on that laptop.
Now the laptops don't have to be that high a spec. The best place to find that, if you search for Garmin BaseCamp software. If it's a Garmin GPS you're using. When you see the option to download it it tells you what spec the laptop has to be. And it doesn't have to be that high a spec just to run the BaseCamp software.
Jon: So yeah the reality is we can do it on any laptop can't we? Any laptop. Most spec. Because we buy quite basic laptops for our training courses and things. We can just plug our GPS in with Garmin BaseCamp and we get our maps there.
Can we print off those maps Andy from our GPS once we've planned our route?
Andy: Yep, on the Garmin BaseCamp software you do have an option to print so you can print off an overview of your route that you've just planned. So you've got a paper copy.
I meant to mention sorry, obviously, we're talking about Garmin here, but we also sell the Satmap GPS units. If you've got a Satmap GPS unit, their planning software is an online software that you wouldn't ... The reason you wouldn't access from a tablet is you've got no way of sending it to the unit, it needs a USB connection. So again on a computer you use the Satmap Expedition software, which the problem at the moment is it really only works on an Internet Explorer browser, but I think there are things gonna be launched soon from Satmap that will be a new planning software, that as well as working on many different computer platforms we may see a tablet version. But we're just waiting to hear a bit more news on that.
Jon: That's fantastic. So that hopefully answers Mark Hue's question on that.
Okay, Neil says, "Thanks, Mr Garmin." Now you're Mr Garmin now. Thanks for answering that question.
Okay, Richard. He doesn't say what GPS unit he's got. Loves our podcast. Thanks Richard and keep listening to our podcast. He said he especially likes Andy's top tips on the podcast, which I know go down quite well. So he says, "Have you got any top tips to bring to this environment?" Which is our live GPS clinic. So have you got any top tips with Garmin off the top of your head or not Andy? I don't mean to put you under pressure.
Andy: I'll do a Satmap tip first. It's along the lines of something we've already been asked today so you've given me a clue of what to ask but it is quite a popular thing that happens.
On any of the Satmap units, so whether it be the Active 20, the new one, the Active 10 or the Active 12, you've got the map page up, you see yourself moving across the map. What can happen if you accidentally nudge the joystick or the joy pad on the new Active 20, your map, instead of seeing GPS map at the top will say planning because you've moved the joystick. Your map will now not move as you walk. I get so many calls from customers saying ... Sometimes when they're out and about in the fields they'll ring me and say, "Andy I'm out with my GPS and I think there's something wrong and I think it's got no satellite signal because the map's not moving." And what's happened is they've moved the cursor on their Active 20 by using the joystick, or the Active 12/Active 10. The map will then stay stationary until you press the button directly to the left of the joystick, and that takes it back to the GPS map.
It's a similar thing on a Garmin unit. We touched on it earlier, about the gentlemen who asked about his cursor not moving on the GPS. All of the Garmin units, on the touch screen units you can move your finger across the screen, move the map to a different location. Now as soon as you do that, the map will then stay stationary and what you'll normally see on a Garmin touch screen unit, where you should see a little white cross in the bottom left of the map page you now see a little curly back arrow. So if you're seeing a little curly back arrow in the bottom left of your map page on a Garmin touchscreen GPS it means you've moved the map and it will stay stationary until you touch that little curly back arrow at the bottom left of the touchscreen.
On the push button Garmin units, if you happen to move the joystick or like on the eTrex 30, on the Map 64, it's just a case of if you think the map's not moving because you've done that and you've moved it further ahead, you just press the quit button on either of the push button units on the Garmin range and that'll take the map back to where you are.
So that was off the cuff there.
Jon: Off the cuff top tips there. Hope you found that okay. It's what we live for isn't it?
Okay, Robin Bamba. Robin you emailed at 16:24 this evening, so hot off the press. So hopefully you're tuning into this. He says he's got an Oregon 700, he's had it for nearly a year now. There's been a problem with it freezing when out in the fields. So we're not scared to approach these problems. So he's actually said later on that he's found some corrupted files on there and some GPX routes that he's deleted. He's not actually said whether that's rectified the problem.
So if we've got an Oregon GPS or any Garmin GPS unit that's freezing, it's usually one of two or three things isn't it really that we need to work through. And what would the process be to go Andy that you would work through for there?
Andy: We always try and look at logical things that will cause a unit to freeze. I mean they are mini computers so from time to time you may get something happen and we don't get an answer to it. But nine times out of 10 there's a reason why. So if I look at any of the Garmin units, not necessarily just the touchscreen units, the first thing we would always say, treat it like your computer at home, the software updates from time to time. That may fix little bugs or glitches or just add new features. So using a program called Garmin Express which you can download for free, just search Garmin Express on the internet, that program will allow you to connect your GPS device to the Garmin server via Garmin Express, and there's an option there to check for updates. So always make sure your GPS has got the latest software update.
I know for the Oregon 700 there was an update about a week and a half ago, it's now version 3.60. So for the gentlemen there with the Oregon 700, make sure it's got the latest software update. That's the first thing you look at.
The next most common reason we get for screen freezes on a unit is the type of battery that you're using. A lot of people don't realize in all of the Garmin GPS units, when you go into the option setup and system ... So if this is if you're not using the Garmin battery pack which is automatically detected by the unit, you've put in your own AA batteries. Til I started this job I didn't realize how many different voltages there was within batteries out there. So AA batteries you could have alkaline batteries, lithium batteries, NIAMH rechargeable batteries or this new type of what we call pre-charged rechargeable batteries that come already charged. In your Garmin unit, if you go into set up and system and there's an option there for battery type, if you don't change the unit to tell it what type of battery you've got, the unit's looking for potentially a different voltage, that can cause a unit to freeze.
So it's making sure that you've got the right battery setting. But I would always go back to using good quality batteries, good brands. I find alkaline batteries aren't great in the touch screen units. We put it in our data sheets that we send out with the units that we don't recommend alkaline batteries. You should be using really NIAMH rechargeables or lithium batteries and making sure you've set the unit for the type of battery.
So we've done software updates, battery type. Now the one that gets missed often and customers would never think about, in the back of your unit if you've bought it with a micro SD card, MAP card, if that MAP card in the back of your unit where your batteries sit becomes loose because you've accidentally caught the little clip that holds the MAP card in place, as you're moving around and that MAP card's moving around it can cause the unit to not read the data correctly and freeze the unit up.
Our top tip on the micro SD card is take your batteries out the back of the unit, where you've got that micro SD card which is worth a lot of money, once you know it's locked in place correctly you open it, close it, make sure it's locked in place. A little bit of clear sellotape over the metal clip stops you accidentally catching it when you're changing batteries, and that can alleviate problems with freezes because the little clip's been knocked when you were changing batteries and the card's not set incorrectly.
Jon: And that freeze normally comes during boot up doesn't it? Normally if it doesn't boot up, because actually as it starts booting up it now detects the micro SD card, pulls the data off. If there's a connection not right there it crashes the unit, doesn't it?
Andy: I mean the final one's gonna be the corrupt files. If you've been using the unit happily with no freezes, you've suddenly sent a lot of routes to it that you might have downloaded from the internet, and then you're getting freezes, you may have a corrupt file from a website. And I would start by using BaseCamp software to delete those GPX files and then try again in case you've got a corrupt file in the unit.
Jon: Yes that hopefully -
Jon: Go on.
Tom: Exactly yeah it's the same with the data card. Each time the units switched on it re-searches through those GPX files doesn't it? And if it finds one that it can't read it spits the whole lot out. So you need to make sure that they're all clean before you put them onto the device.
Jon: And where should we ... So the GPX file is the way our GPS uses to navigate, it's the route data isn't it? So how do we create corrupt ones, where do we get these corrupt ones from? How can we ... Is there somewhere we can clean them and check them before we put them in unit or is it just a case of ... I don't know. What's good housekeeping?
Andy: Tom may clarify this if I'm going down the right lines. What I find is often its websites you've ... There are hundreds of websites out there sharing routes. You don't know what software they've been created on, it could be a Garmin, a memory map, different softwares. Some people don't realize when they create these routes on an online mapping software, what the maximum number of points is that a Garmin will work to. I sometimes download routes from websites and suddenly look at them and think, "Wait there that's been made up for three or four hundred points, and a Garmin GPS won't work past 250 points. So often it's just unfortunately you could have a website where the person who's done that route, it's not really compatible with a Garmin. It's not an easy one to answer but that can just be the case.
Tom: And they are just big text files, and there's one little thing wrong with it and the whole thing then doesn't work. So the way that I've been managing it is if you put everything through BaseCamp. So the Garmin units are quite open, you can drop them into the GPX folder can't you? Anything you download off the internet. But I find if you put it through BaseCamp first that then tends to iron out some of the little corruptions.
Andy: I mean on the GPS online training resource I've got a video there showing you how you import routes from 3rd party websites. And rather than dropping them straight onto the GPS unit's internal storage, we show you how you import the route into BaseCamp first and you can check that it's got the right number of points before you send it to the unit.
Jon: And I suppose it's good house keeping. You know I'm just thinking out loud there, it's quite good housekeeping to actually take those off your unit. So actually don't have a unit boomed in with loads of GPX files. Use that GPX and go for that walk and then transfer it back into Garmin BaseCamp, will keep your unit fairly clean. So actually if it is a corrupt file or there is one, if you're not doing that it's a way really to keeping that clean there.
Great so I think we've answered all your questions there so it seems to have gone, so we're just eight minutes to and I think that's answered all the questions there so we'll just round up.
Very much hope you've enjoyed the first ever GPS Training clinic and I say something we'll hopefully do as we move on every quarter. So just to finish off with a few things, don't forget to have a look at our website which is GPSTraining.co.uk. And on there you'll find lots of information about the products that we sell, the training courses and also the GPS units.
If you're not already done to subscribe and listen to our GPS Training monthly podcast, again if you go to our website which is GPSTraining.co.uk, the bottom left of every page you see a little orange logo which will take you directly to the podcast.
Live on Facebook. So again if you've got friends or people who've missed this, again we're gonna upload this onto YouTube and we'll point them in the direction. I know this recording will be on Facebook for the foreseeable future.
And if you bought your GPS from us and you need any support please just email us, but don't forget to either give us your SW or your GPST reference number. As you appreciate we can't support on the telephone units that haven't been bought from us so again when you ring up the first thing we say is what's your GPST reference or SW and then we can bring up exactly what unit you got and we can advise you correctly there. And again often the best way is email because then we can point you in the direction to something on the online resource or fact sheet if we can do that.
And talking about the online resource, don't forget our GPS Training online resource which is packed full of videos. And then more recently we've started putting these top tips on there every week. And if you want a GPS for Christmas, come and have a look at some of the offers we've got and we can hopefully help you out. You can either look online, there's som new videos, and then we put new video reviews online today ready for Christmas. So you can have a look on that. Again if you get our newsletter we'll be linking to that in the newsletter tomorrow. So again we've got some good discounts on the Oregon 700 this Christmas, and also the eTrex 25, and both those come with full GB mapping.
Have you guys got anything to add before I have a final goodbye? Anything to add Andy or are you happy with everything?
Andy: No happy, and just remember if you've bought a unit from us use that online training resource that we're now adding every week the tips from the newsletter. We're doing them as videos and we're adding them into the online resource rather than it just being a text on a newsletter, it's a nice video you can watch now on the top tips.
Jon: Brilliant. Tom are you wanting to finish off with anything?
Tom: No, no.
Jon: Happy with it.
Some nice words, thank you Mark. A few of you coming on Facebook there saying good evening. They've enjoyed it. Sorry [inaudible 00:55:12] you missed it, you'll have to catch up on YouTube. You will catch up on YouTube. Mark says, "Thanks for answering the questions." I know that was one of the questions we answered so hopefully we covered that subject there. And he's also said, "Good info about the batteries." So thanks for that.
So again, what we'll do on Facebook, if you want to put any comments on we'll answer those as we come back to work tomorrow.
So many, many thanks for logging on tonight. 55 minutes, that's not bad timing is it for our first one? 5 minutes under budget. Have a great evening and thanks very much for logging in. Again any feedback, as everything we do from GPS Training, any feedback drop us an email, go onto our Facebook page. Have a great evening and many thanks to Andy and Tom for joining me this evening for our first ever clinic, GPS Training clinic. And thanks very much guys. Have a great evening, go and get yourself a nice cup of tea or something a bit stronger. Look forward to the newsletter, it's all ready, it's going to be going out at 11:45 tomorrow, so the next wave of GPS Training will be happening at 11:45. And hopefully some good stories in there to keep you going over the weekend. So cheers and thanks very much for everybody watching.
Tom: Thank you.